Care is part of elegance

Hygiene, respect and attention to detail
At Intimas by Lorena, each garment is an intimate expression of elegance and well-being.
Out of respect for hygiene and the personal care of our clients, we do not
They do not accept returns or exchanges for size or color errors.
Before making your purchase, it is important to take your measurements correctly.
to ensure a perfect fit.

We invite you to visit our section
[Let's find your ideal size], where you'll find a detailed guide to
Know your size and choose with confidence.
Returns will only be accepted in case of manufacturing defects, under the
following conditions:
• The application must be made within 7 days from the day on which the
garment has been delivered.
• You will need to complete an application form and attach clear photographs of the
product where the defect is evident.
• The garment must be clean, odor-free, stain-free, and show no signs of use.
• The fabric must maintain its original shape, without stretching or deforming.
• The garment must retain its original label intact and be presented in its
original packaging.
• All returns will undergo a thorough quality control inspection
quality before its approval.
Once the item has been verified and the process approved, a loan will be granted.
electronic (e-credit) for the value of the item, which can be used in future
Shop within our online boutique.
Elegance is also reflected in how we take care of what we choose.

Privacy and security

Intimates by Lorena

At Íntimas by Lorena, we value and respect the privacy of our customers. This policy describes how we collect, use, store, and protect the personal information you provide when making a purchase or interacting with our brand.

1. Information we collect

We only collect the information necessary to process orders and provide better service, such as:

• Name and surname

• Contact information (email address, phone number)

• Mailing address

• Information related to the order and purchasing preferences

We do not store sensitive information such as full bank card details.

2. Use of information

The information collected is used for:

• Process and confirm orders

• Manage payments and shipments

• Contact the customer to confirm the purchase, coordinate deliveries, or answer any questions.

• Send information related to order status or promotions (only if authorized by the customer)

3. Payments and external banking entities

Payments made at Íntimas by Lorena are processed through secure, external banking platforms and payment gateways. These entities are solely responsible for verifying, authorizing, and processing the transaction.
Íntimas by Lorena does not have access to or store the customer's bank details.

4. Data protection and storage

We implement reasonable security measures to protect personal information against unauthorized access, loss, or misuse. Data is stored only for as long as necessary to fulfill applicable business and legal purposes.

5. Customer communication

After purchase confirmation, we will be able to contact the customer to:

• Confirm order details

• Report on shipment or delivery

• Handle exchanges, returns, or inquiries

We will never use the data for purposes other than those stated here.

6. Confidentiality

All information related to the purchase of intimate apparel is handled with absolute discretion and confidentiality, respecting the privacy and comfort of our customers.

7. Customer Rights

The customer can request at any time:

• Access to your personal information

• Correction or update of data

• Deletion of your information from our database