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POLICY AND

PRIVACY

Last Updated: March 18, 2026
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At Intimas By Lorena, we respect your privacy and are committed to protecting your personal data. This Privacy Policy describes how we collect, use, share, and protect your information when you access or make purchases on our website.
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By using our site, you agree to the terms of this policy.
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1. Information We Collect
We may collect and process the following categories of personal data:

  • a. Personally Identifiable Information: Full name, shipping and billing address, email address, and phone number.

  • b. Transactional Information: Order details, purchase history, and payment information (processed securely by third parties; we do not store full card data).

  • c. Technical and Usage Data: IP address, browser and device type, pages visited, browsing time, and interaction data.

  • d. Cookies and Similar Technologies: We use cookies to enhance user experience and analyze site traffic.

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2. Legal Basis for Processing (GDPR)
If you are located in the European Economic Area (EEA), we process your personal data under the following legal bases:

  • Contract performance: Processing and shipping orders.

  • Legal compliance: Meeting statutory obligations.

  • Legitimate interests: Website improvement and fraud prevention.

  • Consent: Marketing communications.

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3. Use of Information
We use your information to:

  • Process and deliver your orders.

  • Communicate with you regarding your purchase.

  • Provide customer support.

  • Improve website functionality.

  • Send promotional information (only with your consent).

  • Prevent fraud and ensure security.

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4. Sharing Information
We do not sell your personal information. We may share your data with:

  • Logistics providers: Carriers for order delivery.

  • Payment gateways: To process transactions securely.

  • Technology providers: Hosting, analytics, and email marketing services.

  • Legal authorities: When required by law.

All third parties are 180°C obligated to handle information in accordance with applicable data protection laws.
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5. Data Retention
We retain your personal data only for as long as necessary to:

  • Fulfill the purposes described in this policy.

  • Comply with legal, tax, or regulatory obligations.

  • Resolve disputes and enforce agreements.

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6. User Rights (GDPR & CCPA)
Depending on your location, you may have the following rights:

  • Access your personal data.

  • Request correction or updates.

  • Request deletion of your data.

  • Object to or restrict processing.

  • Request data portability.

  • Withdraw consent at any time.

For California residents (CCPA): You may request information regarding collected data and ask for its deletion. To exercise your rights, please contact us using the details below.
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7. Information Security
We implement appropriate technical and organizational measures to protect your personal data. However, no system is completely secure; therefore, we cannot guarantee absolute security in data transmission over the Internet.
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8. International Data Transfers
Your information may be transferred to and processed in countries outside your jurisdiction, including the United States, where data protection laws may differ. By using our site, you consent to such transfers.
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9. Cookie Policy
We use cookies to:

  • Enable site functionality.

  • Analyze traffic and user behavior.

  • Personalize the experience. You can manage or disable cookies through your browser settings.

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10. Third-Party Links
Our site may contain links to external pages. We are not responsible for the privacy practices of such sites.
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11. Policy Changes
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with the corresponding update date.
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12. Contact
If you have questions or wish to exercise your rights, you can contact us:

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