At Intimas By Lorena, every garment is an intimate expression of care, detail, and elegance. Our policies are designed to ensure the highest standards of quality and hygiene for all our clients.

Hygiene Policy
Due to the delicate nature of our garments, panties and bodysuits are final sale. This measure ensures that every piece you receive maintains impeccable conditions of cleanliness and exclusivity.

Returns (Other Garments)
Returns are only accepted in the event of a manufacturing defect. To initiate a return process, it is mandatory to complete our official request form and provide the required information.

Eligibility Conditions
For a return to be evaluated, the following conditions must be met:

• Timeframe: The request must be submitted within 7 business days following delivery.

• Documentation: You must complete the form and attach clear photographs evidencing the defect.

• Garment Condition: The item must be clean, free of odors, stains, and any signs of wear.

• Integrity: The fabric must retain its original shape, without stretching or deformation.

• Packaging: The garment must have its original tags intact and be returned in its original packaging.

 
All returns will undergo a thorough quality control inspection before approval.

Our Process
Once the form is submitted:

1. Our team will evaluate your request within 7 business days.

2. If the return is approved, you will receive an Intimas E-credit, equivalent to the product's value, to be used for future purchases in our online store.
    

Request a Return
To manage your request efficiently, we have provided a dedicated form where you can register your case.
👉 Completion of the form is required for any return evaluation.