SHIPPING
POLICY
At Intimas By Lorena, we are committed to delivering your order with elegance, efficiency, and care.
Shipping Coverage
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Within the United States: We currently ship nationwide.
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Free shipping on all purchases, with no minimum amount required.
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International Shipping: Shipping outside the United States is available for a flat rate of $28 USD.
All orders are shipped via FedEx, our trusted logistics partner.
Processing Time
Orders are processed within 24 to 48 business hours following payment confirmation.
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Orders are processed Monday through Friday (excluding holidays).
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Orders placed after 2:00 p.m. will be processed the next business day.
Delivery Time
Once your order has been shipped, the estimated delivery time is:
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3 to 5 business days within the United States.
Please note that these times are estimates and may vary depending on the destination and carrier conditions.
Order Tracking
Once your order is dispatched, you will receive an email containing a tracking link, allowing you to monitor your shipment in real time.
Shipping Conditions
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Address Accuracy: Please ensure you provide a complete and correct address at checkout. Intimas By Lorena is not responsible for shipments delivered to incorrect addresses provided by the customer.
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Returns: If a package is returned due to an incorrect address or failed delivery attempts, additional reshipping costs may apply.
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Delivery: If you are not present at the time of delivery, the carrier may leave the package at the registered address or deliver it to an available person at the location.
Delays and Responsibility
Once the order has been handed over to FedEx, delivery times depend entirely on the carrier.
While we strive to ensure timely deliveries, Intimas By Lorena is not responsible for delays caused by external factors, such as weather conditions, high demand, or carrier logistics issues.
Contact
If you have any questions regarding your order or shipping, please contact us: